Cancellation Policy

Senegal Rent applies a cancellation policy that is single, clear, and identical for every property on the platform. The season of your stay is determined by your arrival date — it's that date that blocks off the property.

The Seasons

The applicable season is the one covering your arrival date.

Free Cancellation

Beyond the 24-hour window, you can still cancel your booking for free :

• up to 7 days before the arrival date for a stay in low season;
• up to 14 days before the arrival date for a stay in high season.

Within these deadlines, the booking fee, paid online to secure the property, is fully refunded to you. The refund is processed within 24 hours, pushed to the next business day if the deadline falls on a Saturday, Sunday, or public holiday.

Cancellation Past the Deadline

Once the deadline has passed, the booking is final : the booking fee (20%) is retained and non-refundable. Half of this fee (50%) is passed on to the owner to compensate for the dates being blocked off.

Last-Minute Bookings

A last-minute booking also benefits from the 24 hours to change your mind, with a full refund of the booking fee. The only exception : a booking made less than 48 hours before arrival, which is final as soon as it's confirmed — since the owner immediately begins preparing the property. However, you may request, no later than 48 hours before arrival, to reschedule your dates (once only, subject to the property's availability).

Advance Payment on the Stay Balance

For certain properties — villas in high season, long stays — the owner may request an advance payment on the stay balance to guarantee the booking. This condition is stated in the listing before you book.

This advance payment is made directly to the owner, who collects it and is solely responsible for refunding it. It is deducted from the stay's price and follows the same cancellation policy as the booking fee : refundable by the owner while free cancellation is still open, and kept by them afterward. It is separate from the booking fee, which Senegal Rent collects for its own service.

Cancellation by the Owner

In the event of an exceptional cancellation by the owner, Senegal Rent commits to offering you an equivalent alternative. Failing that, the booking fee is fully refunded to you.

One point to remove any ambiguity : the tourism promotion tax is not included in any of these calculations. It is paid on site, on arrival, and is therefore never due on a cancelled stay.

The Stay Balance

Only the booking fee (20%) is paid online. The balance of the stay is paid directly to the owner, upon your arrival — so it is never charged before you arrive.